Terms of Service

April 17, 2026·10 min read·Remok

Please read these Terms of Service ("Terms") carefully before using the Remok website and software ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (individually or on behalf of an organization) and Remok ("Company", "we", "us", or "our") concerning your access to and use of our website, software, and related services.

By creating an account, downloading our software, or otherwise using our Services, you represent that you have the authority to enter into these Terms and agree to be bound by them.

2. Description of Services

Remok provides a self-hosted VPN gateway software platform that enables organizations to establish secure remote access for their employees and partners. Our Services include:

  • The Remok server software (deployed on your own infrastructure)
  • Remok client applications for Windows, macOS, iOS, Android, and Linux
  • Web-based administration console
  • License management and support services via our website
  • Documentation, guides, and technical resources

Remok is a self-hosted product. You are responsible for deploying, operating, and maintaining the Remok server software on your own infrastructure. We do not have access to your VPN traffic, employee data, or internal network resources.

3. Account Registration

To access certain features of our Services, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password confidential and not share it with others
  • Notify us immediately of any unauthorized access to your account
  • Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. License Grant and Restrictions

4.1 License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Download, install, and operate the Remok server software on your own servers
  • Distribute the Remok client software to your authorized end users
  • Use the Services in accordance with the documentation and your subscription plan

4.2 License Restrictions

You may not:

  • Sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the software to third parties
  • Modify, translate, adapt, or create derivative works based upon the software
  • Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code
  • Remove or alter any proprietary notices, labels, or marks on the software
  • Use the Services to build a competing product or service
  • Exceed the user limits specified in your subscription plan
  • Use the Services for any unlawful purpose or in violation of any applicable law

5. Subscription and Payment

5.1 Subscription Plans

Remok offers subscription plans based on the number of users. Pricing details are available on our Pricing page. A single-user deployment is available at no charge. Paid subscriptions begin at 2 users.

5.2 Billing

Subscriptions are billed annually. Payment is due at the start of each billing period. We accept major credit cards and other payment methods as displayed during checkout.

5.3 Taxes

Prices displayed do not include applicable taxes. You are responsible for paying all taxes, duties, and similar charges associated with your subscription.

5.4 Refunds

If you are not satisfied with our Services, you may request a refund within 14 days of initial purchase. Refunds for renewals are not provided unless required by applicable law. Please contact us to initiate a refund request.

5.5 Price Changes

We reserve the right to change pricing at any time. Price changes will be communicated at least 30 days in advance via email or within the platform. Continued use of the Services after a price change constitutes acceptance of the new pricing.

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of others. You may not use our Services to:

  • Violate any applicable local, national, or international law or regulation
  • Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
  • Transmit unsolicited commercial messages or spam
  • Distribute malware, viruses, or other malicious code
  • Interfere with or disrupt the integrity or performance of the Services
  • Attempt to gain unauthorized access to any system or network
  • Violate the privacy rights of others or collect personal data without consent

7. Intellectual Property

The Remok software, website, and all associated content, features, and functionality are owned by us and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in our Services, content, or intellectual property. All rights not expressly granted are reserved by us.

You retain ownership of any content or data you process through the self-hosted Services. We claim no intellectual property rights over your data.

8. Privacy

Our Privacy Policy explains how we collect, use, and share information about you. By using our Services, you agree to our Privacy Policy.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that no security system is perfect and that the security of data transmitted via the internet cannot be guaranteed.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Remok and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

13. Term and Termination

These Terms are effective until terminated. We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including if you violate these Terms.

You may terminate your subscription at any time by contacting us or through your account settings. Termination does not entitle you to a refund of prepaid fees unless otherwise stated in our refund policy.

Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising out of or relating to these Terms or your use of the Services shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be subject to binding arbitration or the exclusive jurisdiction of competent courts.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

16. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and any other agreements you enter with us, constitute the entire agreement between you and Remok.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17. Contact Us

If you have any questions about these Terms, please contact us:

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