Privacy Policy

April 17, 2026·8 min read·Remok

This Privacy Policy describes how Remok ("we", "us", or "our") collects, uses, and shares information about you when you use our website at remok.link and our self-hosted VPN software and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide to Us

When you register for an account, contact us, or use our Services, you may provide us with:

  • Contact information such as name, email address, and company name
  • Billing and payment information (processed securely through our payment processors)
  • Account credentials (passwords are stored in hashed form and never readable by us)
  • Communications you send us, including support requests and feedback

1.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain information, including:

  • Log data such as IP address, browser type, operating system, referring URLs, and pages viewed
  • Device information including hardware model and unique device identifiers
  • Usage data such as feature usage, session duration, and click-through activity on our website
  • Cookies and similar tracking technologies (see Section 5 below)

1.3 Information About Your Self-Hosted Deployment

Remok is a self-hosted product. This means:

  • Your VPN traffic, employee connection logs, and internal network data are processed entirely on your own servers. We do not have access to this data.
  • We may collect anonymized telemetry and error reports from the server software to help improve reliability, unless you disable this in your configuration settings.
  • License validation requests are made from your server to our licensing API; these contain only your license key and version number.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information, including purchase confirmations and invoices
  • Respond to your comments, questions, and requests and provide customer service
  • Send you technical notices, updates, security alerts, and support messages
  • Send marketing communications (you may opt out at any time)
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • With Your Consent: We may share information with your consent or at your direction.

4. Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we securely delete or anonymize it.

Account data is retained for the duration of your subscription plus a reasonable period thereafter in case you wish to reactivate your account. You may request deletion of your data at any time by contacting us.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device. We use:

  • Strictly necessary cookies: Required for the website to function and cannot be switched off.
  • Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Preference cookies: Enable the website to remember information that changes the way the website behaves (e.g., your preferred language).

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), encryption of sensitive data at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection legislation through appropriate safeguards, such as standard contractual clauses.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to certain exceptions.
  • Portability: You may request a copy of your data in a structured, machine-readable format.
  • Objection and restriction: You may object to or request restriction of the processing of your personal information in certain circumstances.
  • Marketing opt-out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

To exercise any of these rights, please contact us at support@remok.link.

9. Children's Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly. If you believe we may have collected information from a child under 16, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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